Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("Client") and our studio ("we", "us") covering all work we do for you, including websites, web apps, mobile apps, AI agents/bots, automations, dashboards, branding, design and related services (collectively, the "Services").

By requesting a quote, signing a proposal, paying an invoice, or otherwise using our Services, you confirm that you have read, understood and agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or organization, you represent that you have authority to bind that entity.

You may use our Services only if you are legally able to enter into a binding contract under the laws of your country and are using the Services for legitimate business, professional, academic or personal purposes.

• You agree to provide accurate information about your business, brand, products, and any third-party tools we integrate with.
• You will only use the deliverables (sites, apps, bots, assets) in lawful ways and in line with these Terms.
• You are responsible for complying with local regulations related to your own industry (for example: data protection, terms/privacy, cookie notices, or age restrictions).

For certain projects we may create or be given access to admin panels, hosting dashboards, API keys, analytics, email tools, or other accounts ("Accounts").

• You are responsible for keeping your login details secure and limiting access only to trusted team members.
• Where we create Accounts on your behalf, we will hand over ownership and access on completion and can be removed from those Accounts at your request.
• You must notify us promptly if you suspect any unauthorized access or security issue related to a project we are working on.

All project pricing is either: (a) fixed-fee per agreed scope and milestones, or (b) time/materials where specified in writing. Details will be documented in our proposal, quote or email confirmation ("Order").

• Unless stated otherwise, all prices are exclusive of taxes, payment provider fees, or bank charges.
• For milestone projects, payment is due on completion of each milestone and before we start the next phase.
• For small tasks or rush work, we may request full payment on delivery or a deposit before starting.

Refunds are not typically offered once work has been completed according to the agreed scope. If you are dissatisfied, we will first attempt to address this through revisions within the project's defined scope.

We retain ownership of all internal tools, code libraries, components, processes, and know-how used to deliver our Services. When you pay for a project in full, you receive a license to use the final deliverables for your own business purposes.

• You may not resell, redistribute, or claim authorship of our underlying systems or generic components as your own product, unless agreed in writing.
• You are responsible for ensuring you have rights to any content, logos, images, fonts, or copy you provide to us.
• We may, with your permission, showcase non-sensitive parts of the project (screenshots, live links) in our portfolio or marketing materials.

You agree not to misuse the Services, deliverables or any access we provide. Prohibited activities include, without limitation:

• Using any deliverable for illegal, fraudulent, hateful or abusive purposes, or to violate the rights of others.
• Attempting to bypass security, reverse-engineer our proprietary systems or exploit vulnerabilities in hosting, APIs or third-party tools.
• Uploading or distributing malware, harmful code, or content that infringes intellectual property or privacy rights.
• Misrepresenting our relationship (for example claiming we "endorse" your business or guarantees of financial results).

We aim to deliver professional, high-quality work, but the Services and deliverables are provided "as is" and "as available". To the fullest extent permitted by law, we do not guarantee that:

• Your website, app or automation will be error-free or operate without interruption at all times.
• You will achieve specific business outcomes (for example, particular conversion rates, revenue or rankings).
• Third-party providers (hosting, payment gateways, AI APIs, etc.) will always be available or free from issues.

Any timelines, traffic estimates or performance suggestions are good-faith projections, not guarantees.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to these Terms or the Services is limited to the total amount you paid us for the specific project giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, data loss, business interruption, or reputational harm, even if we have been advised of the possibility of such damages.

We may suspend or terminate access to the Services or ongoing work if:

• You materially breach these Terms or fail to pay invoices within a reasonable time.
• Your project involves illegal or clearly harmful activities.
• External circumstances (for example: sanctions, regulations) prevent us from continuing.

On termination, you are responsible for all fees incurred up to that point. Where possible, we will hand over any completed work that has been fully paid for.

We may update these Terms from time to time to reflect changes in our Services, pricing, or legal requirements. When we do, we will change the "Last updated" date at the top of this page.

For ongoing or long-term projects, we will notify you of any material changes. Continued use of our Services after updated Terms are posted constitutes your acceptance of those changes.

Unless otherwise required by local law, these Terms will be governed by and interpreted in accordance with the laws of the jurisdiction in which our studio is established, without regard to conflict-of-law principles.

Any disputes that cannot be resolved informally will be handled in the competent courts of that jurisdiction, unless both parties agree in writing to an alternative method such as arbitration or online dispute resolution.

If you have questions about these Terms or need something clarified for your specific project, you can contact us at:

• Email: stackentis@gmail.com
• Subject line: “Terms of Service – Question”.

For legal notices, please use email plus any additional channels specified in your proposal or invoice so we can respond promptly.